When someone inquires through Care Services of Evergreen about help for an older adult, it's usually not "just" that specific service that's needed. For almost 30 years Evergreen has offered "much more" alongside its services. We specialize in providing a wide range of assistance for older adults and are dedicated to being the community's most comprehensive resource. Please contact our Resource Coordinator at 616-355-5118 with any questions you may have.
Resource Office FAQ
How does the Resource Office fit into Evergreen?
Whereas the Member/Guest Services desk assists people inquiring about membership at The Commons of Evergreen, the Resource Office is the starting point for anyone wanting to know about Care Services of Evergreen or other community programs available to older adults. This includes home-delivered meals, in-home aides, The Day Center, and many other services.
What if someone isn't sure about the type of assistance to request?
That's part of how we can help. According to someone's situation, we can explain the options and explore which ones might prove most helpful.
Does a person have to be an Evergreen member to contact the Resource Office?
No, everything that Care Services provides is available to the public. We like to think of this office as a one-stop shop for the entire community.
Such an open-door policy must make for a busy office!
Yes, indeed. We try to know answers to the widest possible range of questions about issues affecting older adults. Many inquiries come from family members who have concerns about a loved one. If we don't know an answer, we do our best to find it out.
Do you also see people in person?
Yes, individuals, couples, relatives, and entire families come into the office. Sometimes a conversation is very sensitive because a need is being addressed for the first time. We try to emphasize that life's struggles are common to all of us and the focus of our services is on helping people remain at home comfortable and safely, which is where most of us wish to live.
What aspect of working in the Resource Office feels the most rewarding?
Even though we're the starting point for gaining information about Care Services and other community agencies, there's still a very satisfying sense of reaching a destination. When someone doesn't know that there's help available, it's a joy to connect them with a service that will "make all the difference." To do this with genuine concern and compassion is all the more rewarding.
Medicare & Medicaid Assistance Program
This free service has trained and certified counselors who meet one-on-one with individuals to provide objective assistance in the following areas:
- Understanding Medicare benefits
- Comparing and enrolling in Medicare Prescription and Advantage plans
- Reviewing supplemental insurance options
- Applying for Medicaid and Prescription Drug assistance
Examples of the wide range of information provided through the Resource Office:
- Housing lists for every level of care, including senior apartments, assisted living facilities, and skilled nursing facilities
- Information handout on Nursing Home Medicaid in Michigan
- Information handout on MI Choice Medicaid Waiver Program
- Information handout on Low-Income Assistance Programs
- Explanations of medical alert systems and referrals to trustworthy providers
- Templates for simple legal documents, including a medical power of attorney
- Contact information for elder law providers
- Contact information for veterans wishing to explore VA benefits eligibility
- Contact information for local providers of ramps and medical equipment
- Explanations of prescription medication discount cards
- Suggestions for low-cost food provisions
- Anything else relating to older adults in our community